OUR SERVICE GUARANTEE:
You will be completely satisfied with your shopping experience at Nutcase Helmets. You will receive exactly what you ordered, on time, undamaged, and be billed correctly in a secure environment. If for any reason you are not totally satisfied, contact us and we will make it right.
OUR EMAIL ADDRESS IS:
WHAT IS THE PHONE NUMBER FOR NUTCASE HELMETS?
Our number is (0039) 0423-569499. Our normal business hours are from 8:30am-5:30pm Mon-Fri (Central European Time). You can contact us 24x7 via e-mail or voice mail and we will reply as quickly as possible, but please note that we are not open on weekends, and will not be able to respond during that time.
WHEN WILL MY ORDER SHIP?
We usually pack and ship all orders by the next business day, if ordered between Monday and Friday. Weekend and Holiday orders will be fulfilled during the next business day. We do not ship on weekends or holidays. If you place an order on a Friday, for instance, your order will not ship until Monday.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
FedEx/TNT Ground is typically between 3-10 days, depending on where you live. Priority Mail is generally 2-3 days. If you order a single helmet (excluding Moto), it will ship Priority Mail; if you order more than one helmet, your order will ship via Ground. Please know that we ship out of Treviso, Italy, so delivery will take a bit longer to the North Europe.
CAN I HAVE MY ORDER DELIVERED FASTER?
If you need a faster shipping service (for instance, overnight), please give us a call and we will discuss what sort of options are available. If your order is placed before noon CET , your order will likely ship the same day. FedEx/TNT shipping days are Mon-Fri, and do not include Saturdays, Sundays, or major holidays. TNT does do delivery on Saturday, but not Sundays or holidays.
HOW MUCH WILL SHIPPING COST?
We offer €5 EU flat rate shipping.
WHAT IS YOUR RETURN POLICY?
We offer free returns. Returns must be initiated within 30 days. Please check out our Return Policy for details on returns and exchanges.
DO YOU STOCK WHAT YOU SELL?
Yes. We carry (and use!) the products we sell. We are incorporated in Italy, serve local customers, and stock the products we sell at a local warehouse.
IMPORTANT LEGAL DISCLAIMERS
Nutcase Helmets hereby expressly disclaims all warranties expressed or implied including an implied warranty of fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturers warranty, if any. By making a purchase online from Nutcase Helmets, you agree that Nutcase Helmets, its owners, directors, officers, employees, or other representatives shall not be liable for damages of any kind, including without limitation direct, indirect, compensatory, special incidental, punitive, or consequential damages. In the unlikely event that an item is listed at a price or with incorrect information due to typographical error or incorrect information received from our supplier, Nutcase Helmets shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Nutcase Helmets is not responsible for incorrectly delivered or late shipments due to carrier mistakes, acts of God, security checks, or any circumstances which may have caused your package to not be delivered on time.
WARNING: Participating in extreme sports can be very hazardous. Participation involves numerous risks of injury and death. Adverse terrain conditions, poorly maintained or worn equipment, and the use of alcohol or drugs can increase these risks. Always use common sense when participating in extreme sport activities.
To minimize the chance of injury, stay within your abilities and wear appropriate safety equipment at all times. If in doubt, don't risk it. Stay within your abilities and remain healthy so you can ride another day.