OUR SERVICE GUARANTEE:
You will be completely satisfied with your shopping experience at Nutcase Helmets. You will receive exactly what you ordered, on time, undamaged, and be billed correctly in a secure environment. If for any reason you are not totally satisfied, contact us and we will make it right.
OUR EMAIL ADDRESS IS:
WHAT IS THE PHONE NUMBER FOR NUTCASE HELMETS?
Our toll-free number is 1-866-95-NUTTY (1-866-956-8889). Our normal business hours are from 9:00am-5:00pm Mon-Fri (Pacific Time). You can contact us 24x7 via e-mail or voice mail and we will reply as quickly as possible, but please note that we are not open on weekends, and will not be able to respond during that time.
WHAT IS THE STREET ADDRESS FOR NUTCASE HELMETS?
5893 Oberlin Drive
San Diego, CA USA
WHEN WILL MY ORDER SHIP?
We usually pack and ship all orders by the next business day, if ordered between Monday and Friday. However, due to COVID-19 please allow some extra time (2-5 days) so we can keep safety measures in place. We do not ship on weekends or holidays. If you place an order on a Friday, for instance, your order will ship Monday.
CAN I HAVE MY ORDER DELIVERED FASTER?
If you need a faster shipping service (for instance, overnight), please give us a call and we will discuss what sort of options are available. If your order is placed before noon EST (9.00 PST), your order will likely ship the same day. FedEx shipping days are Mon-Fri, and do not include Saturdays, Sundays, or major holidays. USPS does do delivery on Saturday, but not Sundays or holidays.
DO YOU SHIP INTERNATIONALLY?
Not from the United States. But we are available in over 25 countries worldwide. Please visit our Europe site at eu.nutcasehelmets.com !
WHAT IS YOUR RETURN POLICY?
We offer free returns. Returns must be initiated within 30 days. Please check out our Happiness Guarantee for details on returns and exchanges.
IMPORTANT LEGAL DISCLAIMERS
Nutcase Helmets hereby expressly disclaims all warranties expressed or implied including an implied warranty of fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturers warranty, if any. By making a purchase online from Nutcase Helmets, you agree that Nutcase Helmets, its owners, directors, officers, employees, or other representatives shall not be liable for damages of any kind, including without limitation direct, indirect, compensatory, special incidental, punitive, or consequential damages. In the unlikely event that an item is listed at a price or with incorrect information due to typographical error or incorrect information received from our supplier, Nutcase Helmets shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Nutcase Helmets is not responsible for incorrectly delivered or late shipments due to carrier mistakes, acts of God, security checks, or any circumstances which may have caused your package to not be delivered on time.
WARNING: Participating in extreme sports can be very hazardous. Participation involves numerous risks of injury and death. Adverse terrain conditions, poorly maintained or worn equipment, and the use of alcohol or drugs can increase these risks. Always use common sense when participating in extreme sport activities.
To minimize the chance of injury, stay within your abilities and wear appropriate safety equipment at all times. If in doubt, don't risk it. Stay within your abilities and remain healthy so you can ride another day.