We’re helmet fit experts, and have given you our best guides to nail the right size. But, if you want some reassurance or personal advice, let’s chat.
If you would like to return a helmet, please send an e-mail to firstname.lastname@example.org explaining the reasons for return and attaching your original web invoice, if you do not have access to the invoice please send us the order number and date.
*Terms & Conditions:
- Return shipping is on customer charge. Free shipping only for defective products: if you believe your helmet is defective, please contact us at email@example.com.
- Return must be done within 30 days from the order date.
- We do not accept returns and exchange on Sale and Final Sale items.
- Please allow up to 7 days for the processing of the exchange.
- Helmets purchased from a dealer or retail store must be returned to that location; we are unable to purchase returns for helmets not purchased through our web store.
We reserve the right to terminate or amend this policy at any time.
We offer Free Shipping on orders over €99 shipped in Europe. We will fulfill your order by TNT or Fedex Ground service, depending on order size and customer address.
Important note: We do not work or ship orders on weekends or holidays. If you place an order on a Friday, Saturday, or Sunday, for instance, your order will not ship until Monday.
If you would like to purchase overnight shipping, please get in touch with our office during normal business hours, 8.30AM-5.30PM, CET, Monday through Friday, excluding holidays.
Otherwise, we offer €5 flat rate shipping for all other helmet orders.
Terms & Conditions:
- Free shipping offer valid on all orders with a subtotal of €99.99 or more; other discounts applied to your order could change your subtotal.
- Offer limited to standard shipping to Europe.
- Offer is limited to stock on hand, is nontransferable and is not redeemable for cash.
Please ship returned goods to our warehouse:
Nutcase Helmets (Bravo Sports Srl)
via Mure 65, 31030 Altivole (TV), Italy
Phone: (0039) 0423-569499